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Is Your Brand on WhatsApp? It Should Be

Published February 8, 2018 by Karolina Kapusta · 5 min read

  When you think of the instant messaging service WhatsApp, companies using the platform for customer service and marketing may not be the first thing …

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social media for customer service

Social Media for Customer Service: The Pros and Cons

Published January 19, 2018 by Karolina Kapusta · 5 min read

For a brand, having an online presence is a must-have these days. Posting regular quality content is a should-have. And delivering customer service through social media is …

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