Customer support is crucial in retaining a loyal and satisfied customer base. Twitter has given businesses that opportunity, and showcased its new Custom Profiles feature through their “Guinea pig” @TMobileHelp, T-Mobile’s Twitter support page. @TMobileHelp now serves its customers with custom profiles. Accordingly, the profiles include the agent’s name, face, and current standing in the company. This is all in an effort to personalize the customer experience, which leave customers more satisfied and more likely to use the service again. Following their more or less successful experiment, we can expect to see Twitter making this feature available for businesses in the near future.

Finally, we would like to hear your thoughts. Would you want Canadian Web Hosting to implement this feature?

About Canadian Web Hosting

Since 1998, Canadian Web Hosting has been providing on-demand hosting solutions that include Shared Hosting, Virtual Private Servers (VPS), Cloud Hosting, Dedicated Servers, and Infrastructure as a Service (IaaS) for Canadian companies of all sizes. Canadian Web Hosting is SSAE 16 Type II SOC 2 certified, ensuring that their processes and business practices are thoroughly audited against industry standards. Canadian Web Hosting guarantees a 100% network uptime, and a total money-back guarantee that backs everything they do. Customers can contact Sales & Billing by calling 1-888-821-7888. The 24/7 support line is 1-604-283-2127 or you can email

For more information, visit them at Get the latest news by following them on Twitter at @cawebhosting or by liking their Facebook page.

See Also: 

Top Three Customer Engagement Trends in 2017