Canadian Web Hosting Blog and News
13Jan/140

Canadian Web Hosting, Data Sovereignty, The NSA and You

There has been a lot of discussions around the Patriot Act, NSA surveillance, cloud computing and whether companies are looking more broadly at moving their cloud computing business to locations countries like Canada where privacy rules supreme.  So much so that many leading blogs and tech writers have been discussing a recent survey run by a large Canadian Hosting and Data Center provider who ran a survey with 300 companies that have 250 employees or less. 

 

As Thomas Claburn from Information Week noted, some qualifications on the survey are needed as the survey doesn't cover 25% of all businesses.  It describes findings from a 10-minute survey of 300 small companies -- 250 employees or less -- based in the UK and Canada.  When the company sample is confined to Canadian companies, one third say they plan to move existing data out of datacenters located in the United States and while evidence of the “exodus” isn't always visible leading companies like Canadian Web Hosting are seeing this change in real time.

 

Matt McKinney, Managing Director of Canadian Web Hosting, a leading cloud and web hosting provider based in British Columbia, Canada, said in a phone interview with Information Week that privacy is particularly important to Canadians, noting that the country has been aggressive in dealing with consumer privacy through its regulatory agencies and laws on how data is handled.  It was just a short time ago where (2009) where Facebook’s privacy policy drew big criticism and it was Canadian privacy and government agencies who led the charge to ensure consumers were protected. 

 

McKinney said as a 100% Canadian-owned and –operated web hosting business our customers have always asked where Canadian Web Hosting’s servers were housed to ensure they met Canadian privacy and data rules, but with the recent NSA revelations last year the requests took on greater importance with increased requests from outside of Canada.  "Many companies who were previously afraid of Canada’s privacy rules and slightly higher prices from a few years ago are now looking to benefit from Canada’s unique regulatory environment and maintain control of their data.  Now days, pricing with Canadian Web Hosting is comparable and at times more cost efficient when compared to their US counterparts.  When discussing new deployments or ongoing infrastructure needs, McKinney said they see as many as eight out of 10 questions from customers relating to governance, compliance, and data storage."

 

(It has been noted that US companies do have the option to resist, but may be forbidden under the Patriot Act from disclosing demands for information or legal filings in opposition of said demands. The extent to which the US judicial branch sees a legal basis for opposing demands for access made under the mantle of national security is another matter.)

 

Information Week noted that the survey finds that despite rising mistrust, the US does continue to be the most popular place for companies to host data (51%) outside of their home countries but the Information Technology and Innovation Foundation projected in late 2013 that cloud providers in the US would eventually lose 20% of the market to foreign competitors.  This equates to roughly $35 billion annually by the year 2016. 

 

To learn more about Canadian Web Hosting, compliance initiatives and capabilities around data protection you can email their sales team at sales@canadianwebhosting.com or call 1.888.821.7888

 

 

 

 

Matt McKinney

google.com/+canadianwebhosting

16Dec/130

Protect Your Customer Data with Canadian Cloud Hosting

Over the last few months, Canadian’s have seen companies that are commonly associated with Canadian Web Hosting, or providing dedicated servers in Canada, be acquired into organizations that maintain presences outside of Canada and are no longer subject to or abide by Canadian privacy rules on data.  For enterprise customers inside and outside of Canada who look to benefit from Canada’s rigorous privacy rules, one has to wonder how these changes will impact the close relationship between vendors and customers.   As a company, Canadian Web Hosting has played a leadership role over the last few years and plays a significant role for our Software as a Service (SaaS) customers.  Gone are the days where organizations provide on premise software and are now providing their key services and applications in combination with key partnerships where vendors have the ability to log every key stroke, mouse click and interaction customers are making with their software.   Several good examples of this are tax or health applications where key data is stored in the cloud.

Why do businesses or companies want to capture this information in real time?  Any time something is updated, that change will get reflected in the system in real time and makes that information available immediately.   So, what should expectations be for Data Privacy when engaging Canadian Web Hosting?  A great question to ask is what can happen if your data is accessed or moves outside of the required regulatory environment.  The metadata, or the data about your data, isn’t something that most companies consider or include when setting up agreements with vendors.  While there are some caveats here on how you designate ownership of the data, for our purposes we are just looking at the potential value that a customer’s data can yield if it could be used by the vendor to examine how customers are acting, identifying common benchmarks, or validating a particular customer trends. 

The first question to ask is identifying whether the use of your metadata is covered under your ownership structure you have with your vendor.   If your data is leaving Canada are you able to control your data?   Or does your business consider that the cost of doing business may mean some loss of control. 

A recent study was performed by Forrester that shows where customer concerns exist when utilizing public cloud hosting.  In looking at the char below, the highest concerns all relate to data security, loss of control and compliance. 

 

Most Canadians would agree that keeping their data inside of Canada is important and protecting digital assets is a key factor in engaging a 3rd party or infrastructure partner for their web sites, applications or data.  In today’s marketplace, cloud technologies are mature enough that building out new environments or integrating legacy systems can be done with a click of the mouse.  It’s easier, faster and cheaper than ever before.  However, more and more companies are looking for outsourced vendors or key providers who can not only deliver cloud hosting, or outsourced web hosting, they are looking for a partner like Canadian Web Hosting that has built in compliance processes and defined strategies to maintain the integrity of customers data. 

During the recent Technicity conference in November, Daniel Tobok from Telus Security said it succinctly – “The moment your data leaves our borders, we lose control, it is as simple as that.”   So while some of these companies advertise their services as being Canadian, every company needs to ask where their servers reside?  How many copies are there of my data?  What is the vendor’s acceptable use of a company’s cloud-based data?  Where is the company headquarters?  And guarantees do you get that Canadian privacy rules are being met. 

While it has been said before, what really separates Canadian Web Hosting from our counterparts are the safeguards, best practices and security tools that we have adopted to protect our customers data.   Many of our enterprise and Fortune 500 clients have engaged us because we can provide the necessary controls and the ability to identify where a customers data is at all times.  Compared to some of our direct competitors like iweb or hostway who claim to have Canadian services (thought owned by American companies), Canadian Web Hosting is a true 100% Canadian provider, and as Canadians ourselves, we have adopted and exceeded the standards required by the Government of Canada to protect personal information. When looking at privacy, the primary requirements is based on the Personal Information Protection and Electronic Documents Act (PIPEDA) that requires that companies like Canadian Web Hosting who are engaged in commercial activities to obtain individuals’ consent to the collection, and/or any disclosure of their information. As an example, Canadian Web Hosting maintains full compliance with PIPEDA and ensures that the following privacy requirements are met and exceeded:

  • Consent must be garnered for collection of personal information
  • Collection of personal information limited to reasonable purposes
  • Limits use and disclosure of information
  • Limits access to information
  • Stored information must be accurate and complete
  • Designates the role of the Privacy Officer
  • Policies and procedures for breaches of privacy
  • Measures for resolution of complaints
  • Special rules for employment relationships

 

Matt McKinney

google.com/+canadianwebhosting

6Dec/130

Canada Enacts Tough New Laws on Spam

As Canada sits among the top countries in its internet usage, privacy is something that Canadians take great pride in and is a constant cause for concern when we are connected to the web.  As a business, Canadian Web Hosting takes great pride in our 100% Canadian solutions that allow businesses inside and outside of Canada to meet stringent privacy rules.  However, even with proactive rules and technologies to block spam there is more to be done.  Because of this, the privacy advocates from CAUCE (Coalition Against Unsolicited Commercial Email) have worked with the Canadian legislature regarding the continuous threat and annoyance of spam and that ultimately led us to today.  A new law is being enabled called the CASL (Canada's Anti-Spam Legislation) and will be effective as of July 1, 2014 of this next year.  Is this important?  Absolutely.  Is it the end of spam?  Not at all, but it provides a good first step in tackling the issue of cleaning up our mail boxes. 

According to the Government of Canada, CASL will, “promote the efficiency and adaptability of the Canadian economy by regulating commercial conduct that discourages the use of electronic means to carry out commercial activities.”

What this mean for users is that there will now be lawful rules put in place that stop malicious activities such as:

  • Spamming – unsolicited electronic messages
  • Hacking – unauthorized alterations to transmission data
  • Malware – programs resulting in phishing, pharming and spyware

CEM (Commercial Electronic Messages), or business related emails for the rest of us, are messages that encourage user participation in commercial activities. When you consent to receive a CEM, you are opening the door for third parties to contact you regarding additional unrelated products or services. The CASL will now force companies to include an opt-out option for users in order thus taking the first step to regulate the distribution of spam. 

For businesses, and/or individuals, who rely on email marketing for client connection business as usual will no longer work.  Each organization will need to review their e-marketing strategies and take steps to ensure they are in line with the new legislation.   If you want to know more about the law visit the Justice Laws Website at:

 http://laws-lois.justice.gc.ca/eng/acts/E-1.6/page-1.html#docCont

If you are constantly being bombarded with spam messages you may consider our Barracuda Spam filter or proactive malware scanning to avoid getting your server hacked for spamming. The Barracuda filter is configured to protect your domain or server from: spam, viruses, spoofing, phishing, spyware and DOS attacks. For further information regarding our security add-ons contact our sales department at 1.888.821.788, we will be glad to answer any of your questions.

Matt McKinney

google.com/+canadianwebhosting

3Dec/130

Canadian Web Hosting Adds Riverbed Stingray to Public Canadian Cloud

Richmond, British Columbia (PRWEB) December 03, 2013

Canadian Web Hosting, a full service web hosting and cloud hosting provider, today announced they are integrating Riverbed’s Stingray Traffic Manager into their public Canadian Cloud (CA Cloud) and VMware and Xen Private Cloud service offerings. Canadian Web Hosting’s integrated Stingray Traffic Manager Appliance delivers repeatability in both functionality and management and has been designed for enterprise websites and cloud services that need the ability to load balance their website traffic. Each virtual appliance includes deep optimization features that can improve performance by more than 60%.

With Riverbed's Stingray Traffic Manager, Canadian Web Hosting has added the industry’s only complete software-based Layer 7 application delivery controller (ADC) that works by inspecting and processing application or website traffic, with full payload inspection and streaming. It also utilizes a range of optimization techniques to ensure that customer’s incoming requests are routed efficiently to the web or application servers. Customers also have the ability to include the option to geographic load balance servers across different data centers or add on the application firewall module for enterprise security.

load balancing flexibility that works seamlessly with our Canadian cloud hosting framework including VMware, OpenStack and CACloud.com

Each virtual appliance is pre-configured as a Canadian load balancer and once it is setup, the load balancer inspects and routes requests as it directs them across a customer’s cloud server or dedicated server application infrastructure. In addition, each load balancer has SSL acceleration available. Every appliance includes an easy to use management interface and variable bandwidth increments to ensure customers only pay for what they need.

“With Riverbed, we found a partner whose product gives Canadian Web Hosting customers maximum flexibility while delivering a Canadian load balancing appliance that works seamlessly with our different cloud hostingframeworks including VMware, OpenStack and CA Cloud. Similar to Canadian Web Hosting, Riverbed is also moving their product line in a way that closely aligns with our future requirements including active engagement with OpenStack, and Juniper SDN integration,” said Matt McKinney, Director at Canadian Web Hosting.

To find out more about Canadian Cloud Hosting or the Riverbed Stingray Traffic Manager appliance, please contact the Canadian Web Hosting sales team at sales(at)canadianwebhosting(dot)com.

About CANADIAN WEB HOSTING
Since 1998, Canadian Web Hosting has been providing a 100% all Canadian service the delivers on-demand hosting solutions including Shared hosting, Virtual Private Servers (VPS), Cloud Hosting, Dedicated Servers, and IT as a Service for Canadian companies of all sizes. Through the use of innovative technologies and experienced support personnel, they continually focus on helping each customer by offering configurable solutions that are tailored to their exacting business requirements. Canadian Web Hosting guarantees a 100% network uptime, and a total money back guarantee that backs everything they do. Customers can get help by calling 1-888-821-7888 to get basic support. For more advanced technical support, customers can use email, ticketing or real time live chat support with support staff.

For more information, visit them at http://www.canadianwebhosting.com, or get the latest news by following them

Matt McKinney

google.com/+canadianwebhosting

27Nov/130

Canadian Web Hosting Prepares Latest Release of cPanel

At Canadian Web Hosting, we strive to offer you the latest products and technologies so that your site(s) are easily managed, giving you more time to focus on business. We have integrated cPanel/WHM into our current architecture allowing for a highly stable interface from which to manage your account.

The release of cPanel 11.40 has many updates and new features which offer users advanced control of their hosting accounts. Some of the major revisions include:

Website editor – offering clients an editor which allows users to make changes directly to their websites from the File Manager.  As part of this, the interface has been revamped to be more user friendly and allows user to see exactly how their site will appear to visitors.

Security Advisor – integrated security scanning tool that will check for misconfigurations, out of date system components and much more.  Identified vulnerabilities will be listed and rated by severity and noted with tips on how to eliminate the issues.   You can also get the Canadian Web Hosting support team to assist as well.

Logaholic – the improved environment offers users enhanced interface, log viewing, and integration.

Improved Speed and Scalability – the control panel has been optimized so that users can focus on their site creation and not on maintenance.

There have been many more features added and extended upon with the latest version of cPanel/WHM which we are excited to be able to offer for our clients. For the complete list of features and improvements you can check the cPanel website:

http://docs.cpanel.net/twiki/bin/vief/AllDocumentation/1140ReleaseNotes

If you are interested in testing these services for yourself feel free to contact our sales team with any questions. We are available 24/7 via voice and email sales@canadianwebhosting.com / 888 – 821 – 7888.

We are looking forward to hearing from you!

Matt McKinney

google.com/+canadianwebhosting