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Gift From a Customer

This is the first time I've ever received a gift from a hosting client.
Just a little background on his situation. He came over from another competitor who was having constant outages with his online store. He purchased a Canadian Web Hosting VPS plan which is between shared hosting and a dedicated server. The difference is that you are guaranteed resources (cpu and memory) to keep the website running efficiently. The advantage is that it's cheaper than a dedicated server.

When he moved to us, he was frustrated the initial move did not go as well. We offer free website transfer service which means we'll help our customers move their content (web, database and email) from their current hosting provider to our servers. There is a provision that it only applies to cPanel accounts. Since he really needed a quick resolution, we made an exception. If anyone is reading this and is hesitant to move because of the cPanel requirement and currently running another control panel, give us a call and we'll try our best effort to move it over. His previous host ran a proprietary control panel which made it a little difficult to export the data. Plus they had constant ftp downtimes when we tried to move the content over. Eventually we moved the content over by using the ftp client, Filezilla which will automatically reconnect to finish the queue.

Once the content was moved over, we worked on debugging his shopping cart. We edited his OSCommerce backend configuration files to reflect the different database structure naming that cPanel requires (username_databasename instead of his previous host which used databasename). Once we got the backend working, we found out his previous host provided a shared SSL certificate. Since we don't offer shared SSL certificates for VPS customers, we offered him a one year SSL certificate for free. It's a dedicated SSL certificate only for his website.

A week later, the move was completed and the customer tested it and everything was working and he started to process orders from around the world.

He was very appreciative of all the hard work we put into making his website run properly that he sent a quick email:

"So far I am very happy with the transfer of our website. I want to thank you guys for all your help. As a token of my appreciation I want to send you a gift but the problem is I don't know your address. Let me know so that I can get it ship my gift to you. "

A few days later, we received not one but two gifts. One for me and another for a co-worker who also helped.

Since his website is a hobby ecommerce site dedicated to radio controlled planes, he sent us two radio controlled helicopters! As a kid, I always wanted one of these but my parents were from a blue collar working class background so I never asked them for these luxuries. I'm reliving my childhood dreams of finally owning one of these.

If you are interested in radio controlled planes, check our his website at http://www.snhobbies.com

Kevin Liang
CTO / SEO Guru
Canadian Web Hosting

http://www.canadianwebhosting.com