With so much attention given to Artificial Intelligence, it seems that we have forgotten who it is supposed to service. What happened to all those people who are supposed to use and benefit from it? Here is a simple but quite useful example: several businesses can benefit from the AI technology implemented in automated call centers. This possibility is so obvious that no further explanation of all potential benefits is required. Yet, what’s happening with the people who will work in or use services of such a company with an AI helping hand? Without proper training and introduction, this type of innovation is inevitably doomed to become classified as inhuman and less effective.
How to Live With Artificial Intelligence
We need Artificial Intelligence to process the incrementally huge volume of data and recognize patterns that are invisible to the human eye. The major IT league players, such as Amazon and Google, are exploiting numerous Artificial Intelligence possibilities for their digital assistants. These AI-based features help users to interact much better and more efficiently with their devices and services.
However, some people treat AI as a direct threat to their jobs. Maybe you can educate an average Google or Amazon user how to interact properly with the AI components of specific services, but how are you supposed to convince a factory worker to be thrilled about AI if it can lead to a situation where he loses his job in the near future? It seems that we keep investing in new technologies, including AI among others, while we keep forgetting the people who should use and benefit from it.
What Happens When You Watch Too Many Movies About AI
The mainstream culture paid a great deal of attention to AI, but we can’t be sure whether more positive or negative effects came as a result. The perception of AI in movies, books, and newspapers, worked as a double-edged sword. On the one side, we have had an enormous increase in popularity related to AI. Yet, on the other side, our expectations regarding AI “superpowers” have become extremely unrealistic and exaggerated. What’s this supposed to mean for an average tech user?
Well, you shouldn’t acquire a device or service just because it’s associated with AI directly or indirectly with no second thoughts. Why? Because it is very likely that you will end up feeling disappointed due to lack of magical powers the AI components failed to demonstrate. So, what are the possible solutions? Should we introduce PR managers for AI-related questions? As of yet, it remains a mystery. One might benefit by waiting a little bit longer for AI to reach an impressive level of self-awareness to hear what it has to say about our current treatment and judgment of AI, along with behaviors that come with the rapid evolution in technology. Until then, let’s use and benefit from AI with less to worry about its “thoughts” and “feelings.”
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